The 3 Biggest Problems Troy Area
CEOs Have With Most IT Firms
If you are a highly successful, results-oriented CEO who wants to focus your time, energy and money on growing your company, but find yourself constantly distracted and slowed down by chronic computer problems and incompetent IT support, then you probably don’t need us to tell you how frustrating that is.
Our research shows that most successful Troy Area CEOs have 3 big problems when dealing with most IT support companies. See if you agree...
Problem #1: You Have Constant Technical Problems.
Maybe you’ve experienced this yourself: you hire a so-called IT expert to support your computer network, but every time they “solve” a problem, two more crop up. Or the problem they were supposed to have solved keeps coming back again and again. Then, to add insult to injury, they don’t check their work, they keep charging you to come back and repair the same issues or they waste your time trying to explain why the problem is happening instead of just taking care of it.
Problem #2: They Don’t Understand How Critically Important Your Time Is.
If you’re like most busy executives we work with, you’re the most important player on the team, with multiple time-sensitive projects and critical deadlines that can NOT be missed, yet most computer guys don’t seem to understand this. When you call their office, you get voice mail. When they finally get around to calling you back, they waste your time with a million dumb questions and walking you through a number of mind-numbing tasks (like rebooting), wasting even MORE of your time while they try to get a clue. If they can’t fix your computer that way, then you have to wait around for them to show up, take it back to their office, fix it and bring it back – a process that could take days. Meanwhile, your blood pressure is going through the roof because you need to get back to work.
You shouldn’t have to tolerate this type of poor service. Our stance is that you shouldn’t be having those kinds of issues in the first place. Second, when you DO have a problem, it should be addressed IMMEDIATELY – not hours or days later.
Problem #3: Poor Communication And Service.
<4>From arrogant technicians who talk over your head to zero communication on the status of your requests and projects, another BIG problem many business owners have with their IT person is poor communication skills. On top of that, NONE of them seem to understand basic business concepts and want to have a conversation about the technical details rather than just getting it done.
Imagine being able to just tell your consultant what you’re trying to achieve in your business and they make it happen – and provide REAL value by advising you on how to make those outcomes happen faster, cheaper and with less effort.
Free Emergency Support For Your Next Computer Crisis
As a prospective client, we’d like to give you 2 free hours of emergency IT support from one of our most talented technicians, absolutely free. Even if you aren’t ready to make a change from who you are using now, we can help you out in a bind when you can’t get your current IT person to respond fast enough.
There is no cost or obligation of any kind when you request your free support and you won’t be harassed by a high- pressure salesperson. This offer is simply our way of introducing our services to you. You have nothing to lose except the frustration of dealing with slow, incompetent IT support.
To Reserve Your FREE Support
Fill Out The Form On The Right or
Call Us at 248-362-3800
*Terms and Conditions:
In Order to qualify for this offer, you must be a small business or city with at least 7 PCs.
"Our frustration with our internet connection has been eliminated!"
We really appreciate your promptness of service. When we have a problem someone is always available, if not immediately, within a half hour. I also want to thank you for finally getting us on a "real" internet connection and away from our local phone company internet service which we constantly had problems with. Our frustration with our internet connection has been eliminated!
Donald E. McGinnis Jr., J.D., P.C.
"Extremely competent with IT systems and problem solving..."
What I like the most is that CTI responds promptly to service calls, is extremely competent with IT systems and problem solving and does all this with the least amount of cost. Recently they were able to restore my hard drive without losing any of the data. This was after calling the manufacture and being told there was nothing that could be done to save the data. This was a HUGH value-added service, as a large amount of client work would have been lost and would have taken me countless hours to redo. Not only did they save my data, they squeezed me in last minute to help me before catching a plane in 5 hours.
VP, Senior Environmental