Extremely competent with IT systems and problem solving...

What I like the most is that CTI responds promptly to service calls, is extremely competent with IT systems and problem solving and does all this with the least amount of cost. Recently they were able to restore my hard drive without losing any of the data. This was after calling the manufacture and being told there was nothing that could be done to save the data. This was a HUGH value-added service, as a large amount of client work would have been lost and would have taken me countless hours to redo. Not only did they save my data, they squeezed me in last minute to help me before catching a plane in 5 hours.