Not only does CTI provide us with prompt, attentive service, fix our problems quickly and accurately the first time, they have also helped bring us into the 21st century.
The WAN they designed and implemented to connect 9 of our buildings has increased our staff's productivity by allowing them to get information they need more quickly. No more waiting for a fax, email or return phone call. We got faster internet, internet access for buildings that didn't have any and a savings on our internet services of over $5,000 a year.
Our redesigned website that CTI helped us create has also changed our lives. It is user friendly and our residents love the ability to find necessary information in our on-line document repository. The Citizens Requests and Concerns program allows us to better respond and track the needs of our residents.
I don't know how we could live without them!
Assistant to the Mayor
City of Dearborn Heights