The Small Business Owners’
and City Leaders’ Executive Guide To
IT Support Services And Fees

What You Should Expect To Pay For IT Support (And How To Get Exactly What You Need Without Unnecessary Extras, Hidden Fees And Bloated Contracts)

Read This Executive Guide and You’ll Discover:

  • The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.
  • A common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.
  • Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.
  • How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.
  • 21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.

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Client Testimonial

"Our frustration with our internet connection has been eliminated!"

We really appreciate your promptness of service. When we have a problem someone is always available, if not immediately, within a half hour. I also want to thank you for finally getting us on a "real" internet connection and away from our local phone company internet service which we constantly had problems with. Our frustration with our internet connection has been eliminated!

Tammy Olter
Office Manager
Donald E. McGinnis Jr., J.D., P.C.

"Extremely competent with IT systems and problem solving..."

What I like the most is that CTI responds promptly to service calls, is extremely competent with IT systems and problem solving and does all this with the least amount of cost. Recently they were able to restore my hard drive without losing any of the data. This was after calling the manufacturer and being told there was nothing that could be done to save the data. This was a HUGH value-added service, as a large amount of client work would have been lost and would have taken me countless hours to redo. Not only did they save my data, they squeezed me in last minute to help me before catching a plane in 5 hours.

Sadia Kissoon
VP, Senior Environmental
Engineer Green Reviews